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SHIPPING POLICY

All Products have free shipping with tracking. You will be emailed with the tracking details within 24 hours of purchase.

RETURN POLICY

You can return most items fulfilled by AOSA Manchester 30 days of receipt of delivery if you change your mind. Use this page to learn about our change of mind return policy. This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Please see our Returning Faulty Items policy for more information. Third party sellers on Amazon.com.au are expected to offer returns on an equivalent basis but their policies may vary.

CHANGE OF MIND

You may return most new, unopened items fulfilled by AOSA Manchester within 30 days of receipt of delivery for a full refund of the price you paid for the item if you change your mind - see About Refunds. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. However, you may be eligible for Free Return shipping.

Some items have different policies or requirements associated with them for change of mind returns. See below, under the item-specific headings, for further details. You will see specific returns information for each item you purchase in the Online Returns Centre. Please also check the details for items that are not returnable.

CONDITIONS APPLYING TO CHANGE OF MIND RETURNS

Unless otherwise stated in this Policy:

  • All item packaging, documentation (boxes, manuals, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the returned items. Packaging must be unopened and seals intact (where applicable).

  • Items must be in new and unworn condition.

  • Any items that, because of customer negligence, misuse or tampering are, damaged, missing parts or in unsellable condition, will not be accepted for return.

  • Any item(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

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AOSA Manchester is not required to accept change of mind returns on items outside the specified return window or change of mind returns of items that do not comply with this Policy.

These conditions apply only to change of mind returns and do not apply to items that are returned because they are faulty.

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